Refund policy

§7. THE RIGHT OF WITHDRAWAL

1. Client has the right to withdraw from the Agreement without stating reason within the statutory time limit of 14 days since the conclusion thereof or the receipt of the Product, whichever occurred later.

2. Client has not the right to withdraw from the Agreement concerning an object manufactured according to the Consumer’s specifications and/or serving to satisfy their customised needs.

3. In order to exercise the right of withdrawal from the agreement, the Client should file a relevant declaration of will and send it to the Seller together with the purchased Product and information on the Client’s bank account whereto the price of the Product shall be refunded.

4. If the Customer exercises the Statutory right of withdrawal, the Seller shall refund the payments made by the Customer using the same payment method used by the Customer, unless the Customer has expressly agreed to a different method of return, which does not involve any costs for him. In the event that the payment cannot be refunded using the same payment method used by the Customer due to the fact that the Seller no longer supports a specific payment method, the Seller will refund the payment using the payment method that corresponds as closely as possible to the characteristics of the Customer. payment method previously used by the Customer.

5. When exercising the right to withdraw from the remotely concluded agreement, the Client bears the cost of resending the Product to the Seller.

6. The customer may submit a declaration of withdrawal by e-mail to the address info@nychairx.eu or to the correspondence address of Fujiei sp. z o. o. with its registered office at Al. Wojska Polskiego 9/108, 01-524 Warsaw, Poland.

7. The declaration of withdrawal from the contract may be sent separately or in one shipment together with the returned product.

8. Upon filing the declaration stating the will to withdraw from the Agreement, the Product price shall be returned to the Client just like the shipping cost of the Product borne at the moment of purchase up to the amount of the cheapest delivery option available in the Seller’s offer, within 14 days but not prior to the receipt of the product.

9. The Customer is obliged to immediately, no later than within 14 days from the date on which he withdrew from the Sales Agreement, return the Product to the Seller or hand it over to a person authorized by the Seller to collect it, unless the Seller has offered to collect the Product himself. To meet the deadline, it is enough to return the Product before its expiry. The consumer may return the Product to the following address: Fujiei sp. z o. o. with its registered office at Al. Wojska Polskiego 9/108, 01-524 Warsaw.

10. The customer is responsible for reducing the value of the product resulting from using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the product.