1. For the purposes of these Terms and Conditions, the following terms shall have the meanings assigned to them below:
2. Price – the amount expressed in monetary units which the Customer is obliged to pay and, in the case of Digital Content or a Digital Service, also a digital representation of value;
3. Business Day – any day falling from Monday to Friday that is not a statutory public holiday in the Republic of Poland;
4. Proof of Payment – an invoice, receipt or other document confirming payment, issued in accordance with the applicable provisions of law, including tax regulations;
5. Delivery – the act of delivering the Product to the Customer, either by the Seller or by a Delivery Provider acting on behalf of or in cooperation with the Seller;
6. Delivery Provider – an entity cooperating with the Seller in order to perform Delivery, including in particular a courier company, postal operator or logistics operator. Detailed information concerning available delivery methods and delivery providers is made available in the Store;
7. Withdrawal Function – an electronic functionality made available in the Store, marked with the words “Withdraw from the agreement here” or with other equivalent, clear and unambiguous wording, enabling a Consumer or an Entrepreneur with consumer rights to submit a statement of withdrawal from an Agreement concluded at a distance through the online interface of the Store;
8. Customer – an entity that intends to purchase or purchases one or more Products, i.e. a natural person with full legal capacity, and, in cases provided for by generally applicable law, also a natural person with limited legal capacity, a legal person or an organisational unit without legal personality to which legal capacity is granted by law, who has concluded or intends to conclude an Agreement with the Seller. The Customer may also be referred to as the User;
9. Consumer – a natural person who concludes an Agreement with the Seller for purposes which are outside that person’s trade, business, craft or profession;
10. Offer – a proposal to sell a Product, containing the material terms of the Product, including in particular its description, Price and other essential terms presented by the Seller, including, where applicable, an individual proposal addressed to the Customer;
11. Entrepreneur – a natural person, a legal person or an organisational unit without legal personality to which legal capacity is granted by law, conducting business or professional activity in its own name and using the Store;
12. Entrepreneur with consumer rights – a natural person concluding an Agreement directly related to that person’s business activity, where the content of the Agreement indicates that it is not of a professional nature for that person, in particular having regard to the subject matter of the business activity disclosed in the Polish Central Registration and Information on Business;
13. Product – Goods or a Service offered by the Seller in the Store and intended for sale. A Product is provided against payment, unless expressly stated otherwise;
14. Physical Product – a Product which is delivered physically, including by post, courier or logistics operator, or which may be collected in person, where such option is made available by the Seller;
15. Terms and Conditions – these Terms and Conditions of Sale, which set out the rules for using the Store, placing Orders and performing Agreements by the Seller;
16. Store / Website / Service – the website through which the Seller conducts its business activity, including in particular the sale of Products, or through which content of the Seller or Users is made available;
17. Goods – a movable tangible item which is the subject of an Agreement concluded between the Seller and the Customer;
18. User Content – any information, materials or content made available, created, submitted or otherwise provided by the User in connection with the use of the Service, including in particular: a) information contained in the User Account and visible within the Service; b) reviews, comments, reactions, tags, mentions or other content published through the Seller’s official social media channels; c) other content provided by the User to the Seller in connection with the use of the Service;
19. Durable Medium – any instrument which enables the Customer or the Seller to store information addressed personally to them in a way that allows future access to such information for a period adequate for the purposes for which the information is intended and which allows the unchanged reproduction of the stored information;
20. User Account – an individual panel assigned to the Customer within the Service, available after logging in, enabling the Customer to manage purchases, Orders and data, to the extent such functionality is made available by the Seller;
21. Agreement – an agreement concluded between the Seller and the Customer, setting out their mutual rights and obligations, including in particular an agreement for the sale of Goods or for the provision of a Service;
22. Service – a service provided by the Seller to the Customer, including a service provided electronically, where applicable;
23. Digital Service – a service enabling the Customer to create, process, store or access data in digital form, to share or interact with data in digital form uploaded or created by the Customer or other users of that service, or to otherwise interact by means of such data. 

1. The Customer may use the Store 7 days a week, 24 hours a day. Orders placed on Saturdays, Sundays or public holidays shall be processed on the next Business Day. 

2. The Seller enables online payments through payment operators available in the Store, including in particular Stripe, Google Pay and PayPal. 

3. Payment may be made by debit card or credit card, as well as through other payment methods offered through the Service, unless a given payment method has been disabled for the purchase of a specific Product. 

4. The Customer is obliged to make payment immediately after placing the Order, unless otherwise provided in the Offer or resulting from the payment method selected by the Customer. 

5. In order to purchase Products through the Store, the Customer shall:

1. select the Product or Products they wish to purchase from the options available on the Website by clicking the “add to cart” button or an equivalent button;
2. after selecting the Products, provide the required information, including, where applicable, the Customer’s details, payment method and delivery method;
3. review the information on the total price for the selected Products, including delivery costs and any other additional costs arising from the Order;
4. accept these Terms and Conditions and the Order, and make payment for the Order in accordance with the selected payment method. After the Order has been placed, the Seller shall send confirmation of the Order to the Customer. 

6. Before placing and accepting the Order, the Customer shall receive information on the right of withdrawal from the Agreement, the manner of exercising that right, the exceptions to that right and, where the Agreement is concluded through the Store, the possibility of using the Withdrawal Function. 

7. The Seller may cancel the Order if the Customer fails to make payment within 3 Business Days from the date of placing the Order or if the Customer completes the order form in a manner that prevents proper performance of the Order, despite having been requested by the Seller to supplement or correct the data under pain of cancellation of the Order. If the Order is cancelled after payment has been made, the Seller shall refund the payment received from the Customer.  

1. The time limit for processing the Order, including the Delivery of Products, depends on the order preparation time indicated by the Seller and subsequently on the delivery time applicable to the delivery method selected by the Customer, unless otherwise provided in the Offer. 

2. The time limit for processing the Order, including the Delivery of Products, shall be calculated from the date of conclusion of the Agreement. 

3. The Seller shall inform the Customer of:

1. the order preparation time by the Seller, expressed in Business Days; and
2. the Product delivery time by the Delivery Provider, expressed in Business Days, depending on the delivery method selected by the Customer. 

4. Delivery of Products is available only to the countries indicated as available in the order form when selecting the country of delivery. 

5. Delivery is made to the address indicated by the Customer in the order form or to the collection point indicated by the Customer, depending on the selected delivery method. 

6. Once the shipment has been dispatched, the Customer will receive an automated email at the address provided when placing the order, containing a tracking number. If the Customer is absent from the specified address or other delivery issues arise, the Delivery Provider may make another delivery attempt or redirect the shipment to a collection point, in accordance with the rules applicable to that Delivery Provider. Information regarding the shipment status, any further delivery attempt, or the collection location will be provided to the Customer by the Delivery Provider, in particular by electronic means. If the shipment is not collected within the period specified by the Delivery Provider, it will be returned to the Seller. The shipment may be resent after the delivery date has been agreed with the Customer and the Customer has covered the costs of redelivery, provided that the return of the shipment resulted from circumstances attributable to the Customer.  

7. The Customer should inspect the received Order upon delivery of the shipment and, in the event of any irregularities, has the right to request that the Delivery Provider prepare a delivery report. 

1. The Customer may use the Store in accordance with these Terms and Conditions and the applicable provisions of law. 

2. The Seller informs that, due to the public nature of the Internet and the use of services provided by electronic means, there may be a risk that Customer data could be obtained or modified by unauthorised persons. Customers should therefore use appropriate technical and organisational measures to minimise such risks. 

3. In order to use the Store or place an Order, the Customer must have:

1. an up-to-date version of an internet browser supported by its provider, with access to the Internet, such as Google Chrome, Mozilla Firefox, Opera, Safari or another equivalent browser;
2. an active e-mail account. 

4. If the use of the Store or the Products requires any additional technical requirements to be met, the Customer shall be informed of such requirements before using the Store or before placing an Order for the Product. 

1. This section sets out the rules concerning liability for the conformity of performance with an Agreement obliging the Seller to transfer ownership of Goods to a Consumer or an Entrepreneur with consumer rights. Detailed rules in this respect are set out in the Polish Consumer Rights Act, and these Terms and Conditions are not intended to limit or modify them. 

2. If the Goods are not in conformity with the Agreement, the Customer may request that they be repaired or replaced or, in the cases provided for in the Polish Consumer Rights Act, may also withdraw from the Agreement. 

3. The Seller may replace the Goods when the Customer requests repair, or may repair the Goods when the Customer requests replacement, if bringing the Goods into conformity with the Agreement in the manner chosen by the Customer is impossible or would involve excessive costs for the Seller. If both repair and replacement are impossible or would involve excessive costs, the Seller may refuse to bring the Goods into conformity with the Agreement. The Customer shall make the Goods subject to repair or replacement available to the Seller. 

4. If the Goods are not in conformity with the Agreement, the Customer may submit a statement on price reduction or withdrawal from the Agreement where:

1. the Seller has refused to bring the Goods into conformity with the Agreement or has failed to bring the Goods into conformity with the Agreement;
2. the lack of conformity of the Goods with the Agreement continues despite the Seller having attempted to bring the Goods into conformity with the Agreement;
3. the lack of conformity of the Goods with the Agreement is so significant that it justifies an immediate price reduction or withdrawal from the Agreement;
4. it is clear from the Seller’s statement or from the circumstances that the Seller will not bring the Goods into conformity with the Agreement within a reasonable time or without significant inconvenience to the Customer. 

5. The Customer may not withdraw from the Agreement if the lack of conformity of the Goods with the Agreement is insignificant. 

6. In the event of withdrawal from the Agreement due to the lack of conformity of the Goods with the Agreement, the Customer shall promptly return the Goods to the Seller at the Customer’s own cost. The Seller shall refund the Price to the Customer promptly, but no later than within 14 days from the date of receipt of the Goods or proof of their return shipment. 

7. If the complaint is accepted, in particular where the Product is not in conformity with the Agreement or is defective, all costs related to the return, repair, replacement or collection of the Product shall be borne by the Seller, including transport, shipping and other justified costs incurred by the Customer. If the complaint is not accepted, the costs of sending the Product back to the Customer may be charged to the Customer, provided that the Customer has been informed thereof in advance. 

8. The Customer may submit a complaint concerning the lack of conformity of the Goods with the Agreement by sending it to the Seller’s address indicated in these Terms and Conditions, either by post or by e-mail. The complaint should contain data enabling the Customer to be identified, the subject matter of the complaint and the claims related to the complaint. If the Seller receives an incomplete complaint which prevents it from being examined, the Seller shall request the Customer to complete it, failing which the complaint may be left unexamined. The Customer may submit a complaint using the template attached as Appendix No. 3 to these Terms and Conditions. This procedure shall apply accordingly to the rights arising under §9 of these Terms and Conditions. 

9. The Seller shall examine complaints within 14 days from the date of their receipt, unless otherwise provided by specific provisions of law. The response shall be sent to the Customer’s e-mail address or in another manner indicated by the Customer. 

10. The provisions of this section shall not apply to Goods which serve exclusively as a tangible medium for Digital Content. 

11. In addition to statutory rights arising from liability for non-conformity, certain Goods may be covered by a commercial warranty. In such a case, information concerning the commercial warranty shall be specified, among others, in the Offer or in a separate document, in accordance with the rules provided for in the Polish Consumer Rights Act. 

1. This section sets out the rights of a Consumer and an Entrepreneur with consumer rights in the case of agreements concerning the supply of Digital Content or Digital Services, including services provided as part of the User Account, insofar as they apply to the functionalities offered by the Seller. Detailed rights of the User are set out in the Polish Consumer Rights Act, and these Terms and Conditions are not intended to limit or modify them. 

2. If the Digital Content or Digital Service is not in conformity with the Agreement, the Customer may request that it be brought into conformity with the Agreement or submit a statement on price reduction or withdrawal from the Agreement. 

3. The Seller may refuse to bring the Digital Content or Digital Service into conformity with the Agreement if bringing it into conformity in the manner chosen by the Customer is impossible or would involve excessive costs for the Seller. 

4. If the Digital Content or Digital Service is not in conformity with the Agreement, the Customer may submit a statement on price reduction or withdrawal from the Agreement where:

1. bringing it into conformity with the Agreement is impossible or would involve excessive costs;
2. the Seller has failed to bring the Digital Content or Digital Service into conformity with the Agreement;
3. the lack of conformity with the Agreement continues despite the Seller having attempted to bring the Digital Content or Digital Service into conformity with the Agreement;
4. the lack of conformity of the Digital Content or Digital Service with the Agreement is so significant that it justifies an immediate price reduction or withdrawal from the Agreement;
5. it is clear from the Seller’s statement or from the circumstances that the Seller will not bring the Digital Content or Digital Service into conformity with the Agreement within a reasonable time or without significant inconvenience to the Customer. 

5. The Customer may not withdraw from the Agreement if the Digital Content or Digital Service is supplied against payment of the Price and the lack of conformity with the Agreement is insignificant. 

6. If the Customer has not received the Digital Content or Digital Service, the Customer shall inform the Seller thereof. If the Digital Content or Digital Service is not supplied promptly or within an additional period expressly agreed by the parties, the Customer may withdraw from the Agreement. 

7. The Customer may withdraw from the Agreement without requesting the supply of the Digital Content or Digital Service where:

1. the Seller has declared, or it is clear from the circumstances, that the Seller will not supply the Digital Content or Digital Service; or
2. the parties have agreed, or it is clear from the circumstances of the conclusion of the Agreement, that a specific time for the supply of the Digital Content or Digital Service was essential for the Customer, and the Seller has failed to supply it within that time. 

8. The provisions of this section shall not apply where the Agreement provides for the supply of Digital Content on a tangible medium. 

1. This section sets out the rules for withdrawal from the Agreement by a Consumer and an Entrepreneur with consumer rights. 

2. A Customer who is a Consumer or an Entrepreneur with consumer rights has the right to withdraw from the Agreement within 14 days, subject to the provisions below. In order to exercise the right of withdrawal, the Customer should inform the Seller of their decision by means of an unequivocal statement, for example by sending an e-mail or a letter to the address indicated in these Terms and Conditions. If the Agreement was concluded through the Store, the Customer may also submit a statement of withdrawal from the Agreement by using the Withdrawal Function available in the Store, marked with the words “Withdraw from the agreement here” or other equivalent, clear and unambiguous wording. More information on the right of withdrawal is provided in Appendix No. 1 and Appendix No. 2 to these Terms and Conditions. 

3. The Withdrawal Function is available in the Store for the period during which the Customer has the right to withdraw from the Agreement. 

4. In order to submit a statement of withdrawal from the Agreement by using the Withdrawal Function, the Customer may be asked to provide data necessary to identify the Agreement and to send confirmation of receipt of the statement, in particular: first name and surname, data identifying the Agreement, including the Order number or other data enabling the Seller to determine which Agreement the withdrawal concerns, and an e-mail address or other electronic data necessary to send the confirmation. 

5. After completing the data within the Withdrawal Function, the Customer is given the opportunity to confirm the decision to withdraw from the Agreement by using a function marked with the words “Confirm withdrawal from the agreement” or other equivalent wording. 

6. A statement of withdrawal from the Agreement submitted by using the Withdrawal Function shall be deemed submitted at the moment the Customer confirms the decision to withdraw from the Agreement. In order to meet the deadline for withdrawal from the Agreement, it is sufficient to use the Withdrawal Function before the expiry of the withdrawal period. 

7. Upon receipt of a statement of withdrawal from the Agreement submitted by using the Withdrawal Function, the Seller shall promptly send the Customer confirmation of receipt of the statement on a durable medium. The confirmation shall include at least the content of the statement of withdrawal from the Agreement and the date and time of its submission. 

8. The right of withdrawal from the Agreement shall not apply to an Agreement:

1. for the supply of Digital Content not supplied on a tangible medium, for which the Customer is obliged to pay the Price, if the Seller has begun performance with the Customer’s prior express consent and after the Customer has been informed, before the commencement of performance, that once the Seller has performed the service, the Customer will lose the right of withdrawal from the Agreement, and has acknowledged this, and the Seller has provided the Customer with confirmation of receipt of such consent;
2. the subject matter of which is non-prefabricated Goods manufactured according to the Customer’s specifications or intended to satisfy the Customer’s individual needs, i.e. custom-made Goods. 

9. The Customer referred to in paragraph 1 shall be liable for any reduction in the value of the Product resulting from using it in a manner exceeding what is necessary to establish the nature, characteristics and functioning of the Product. 

10. In the event of withdrawal from an agreement for the supply of Digital Content or a Digital Service, the Customer shall refrain from using that Digital Content or Digital Service and from making it available to third parties. 

1. The Seller creates a User Account for the Customer, i.e. an individual panel made available to the Customer by the Seller in order to enable the Customer to use the Seller’s Products, after the Customer has completed registration and concluded a free-of-charge agreement for the creation and maintenance of the User Account, hereinafter referred to as the Account. The agreement for the creation and maintenance of the User Account is concluded for an indefinite period. 

2. The Customer may not make the User Account available to third parties or hold more than one User Account. 

3. The Seller shall send information concerning the User Account to the e-mail address indicated by the Customer. The Customer shall set an individual password for the Account. The Customer is also obliged to set an individual password if, for the purposes of User Account registration, the password is generated automatically by the system. After registering the Account, the Customer should promptly set a new password. 

4. The Customer may request deletion of the User Account by contacting the Seller by e-mail or in another manner accepted for communication with the Seller, subject to a 14-day notice period, without providing any reason. 

5. The Seller may terminate the agreement for the creation and maintenance of the User Account:

1. for valid reasons, subject to a 14-day notice period, in the case of a Customer who is a Consumer or an Entrepreneur with consumer rights. Valid reasons shall include, in particular, the Customer’s breach of these Terms and Conditions or applicable provisions of law, as well as the Customer undertaking actions contrary to good practices;
2. with immediate effect and without stating reasons, in the case of a Customer who is not a Consumer or an Entrepreneur with consumer rights. 

Unacceptable User Content 

1. The User is prohibited from posting Content which constitutes illegal content within the meaning of the Digital Services Act (DSA) or which is otherwise inconsistent with these Terms and Conditions. 

2. “Illegal Content” shall mean illegal content, products, services and activities. 

3. The User may not post Content which:

1. is of a terrorist nature;
2. is contrary to law or good practices;
3. constitutes spam or appears repeatedly in the Service without a justified purpose;
4. is offensive, contains wording regarded as hate speech or threats, or contains content inciting or supporting violence, content indicative of harassment, or content of a racist, discriminatory or defamatory nature;
5. infringes or restricts the rights of third parties, including in particular the right to privacy, image rights, personal data protection rights, trademarks or copyrights;
6. serves to conduct competitive activity or constitutes an act of unfair competition;
7. serves to conduct unlawful advertising, promotional or marketing activities;
8. serves to conduct activities prohibited by law, including, for example, financial fraud;
9. promotes a fascist or other totalitarian state system;
10. defames or insults any person;
11. infringes the personal rights of any person;
12. contains vulgar language or other offensive content;
13. offends religious feelings. 

4. The Seller shall not be liable for User Content posted in the Service, provided that the Seller:

1. does not have actual knowledge of the User's illegal activity or illegal Content, and, with respect to claims for damages, does not know of facts or circumstances that clearly demonstrate the User's illegal activity or illegal Content, or
2. takes prompt and appropriate action to remove or disable access to Illegal User Content, or otherwise to restrict its visibility or monetisation, upon obtaining such knowledge or awareness. 

5. The Seller shall notify the relevant services/law enforcement agencies in the event that the User may have committed, is committing or may commit a crime endangering the life or safety of a person/persons, and provide all information available to it on the subject. 

1. Moderation of User Content
2. The Seller may verify User Content at any time.
3. The Seller shall carry out verification with due diligence, in an objective and proportionate manner, and with due regard to the rights and legitimate interests of all parties involved, including respect for the fundamental rights of recipients of the service, such as freedom of expression, freedom and pluralism of the media, and other fundamental rights and freedoms.
4. Verification may take place before or after publication of the Content, depending on the type of User Content and the functionalities made available.
5. If User Content is found to be inconsistent with these Terms and Conditions, such User Content may be blocked and made invisible to other Users, removed from the Service, or its visibility may otherwise be restricted. The Seller may also restrict the monetisation of such Content.
6. If the User uses the Service in breach of these Terms and Conditions, in addition to actions relating to the possible removal or blocking of Content or other restriction of its visibility and/or monetisation, the Seller may delete the User Account or temporarily or permanently prevent the User from using specific functionalities of the Service.
7. The Seller shall act with due diligence, in an objective and proportionate manner, and with due regard to the rights and legitimate interests of all parties involved, including in accordance with freedom of expression and information and other fundamental rights and freedoms. The Seller shall inform the User of its decision, providing the reasons for that decision.
8. If any of the actions referred to above are taken, the User affected by such actions may lodge an appeal in accordance with the rules set out in this section [see: Appeal Procedure]. 

Reporting User Content

6. Any person or entity may notify the Seller of the presence in the Service of User Content which such person or entity considers to constitute illegal content within the meaning of the Digital Services Act (DSA).

7. The notification may be submitted by e-mail to the contact address indicated in the introductory part of these Terms and Conditions, including by using the form attached as Appendix No. 4 to these Terms and Conditions.

8. The notification referred to above should contain:

9. a sufficiently substantiated explanation of the reasons why the person or entity submitting the notification alleges that the User Content is inconsistent with these Terms and Conditions;

10. an indication of the exact electronic location of the information, such as the exact URL, and any additional information enabling identification of the User Content, appropriate to the type of User Content and the specific type of hosting service;

11. the name and e-mail address of the person or entity submitting the notification, except in the case of a notification concerning information considered to be related to one of the offences referred to in Articles 3 to 7 of Directive 2011/93/EU;

12. a statement confirming the good-faith belief of the person or entity submitting the notification that the information and allegations contained therein are accurate and complete.

13. The notification should enable identification of the notifying person or entity; however, this is not mandatory unless the identity is necessary to determine whether the relevant Content constitutes potential Illegal Content.

14. Promptly after receiving the notification referred to above, the Seller shall send the User confirmation of receipt of the notification by electronic means to the e-mail address provided, provided that the notification contains contact details enabling such confirmation to be sent.

15. If the notification is incomplete or contains other errors preventing it from being examined, the Seller may request the notifying person or entity to supplement or correct the notification, including in particular where confirmation of the rights allegedly infringed is required. Failure to supplement or correct the notification within 14 days from the date of the Seller’s request may result in the notification being left unexamined.

16. Verification of User Content by the Seller in connection with a notification shall take place promptly, no later than within 14 days from the date of receipt of a notification allowing it to be examined, unless the nature of the Illegal Content covered by the notification and the urgency of the action require earlier verification, for example where the Content is connected with a threat to the life or safety of persons.

17. The Seller shall carry out verification with due diligence.

18. The purpose of reporting and verifying Content is to remove information considered to constitute Illegal Content or to disable access to it, provided that such actions must not lead to an excessive infringement of freedom of expression and information of other Users.

19. During the verification, the Seller is entitled to block User Content so that it becomes invisible to other Users or to take other actions described in this section.

20. After verification, the Seller may permanently suspend or remove User Content as infringing these Terms and Conditions, otherwise restrict its visibility or monetisation, or determine that the User Content does not infringe these Terms and Conditions. If the User Content was previously blocked and, after verification, it is found not to infringe these Terms and Conditions, the Seller shall promptly restore the User Content and notify the notifying person or entity, providing reasons for its decision.

21. If any of the actions referred to above are taken, the Seller shall promptly notify both the notifying person or entity and the User who posted the User Content, providing reasons for its decision.

22. If any of the actions referred to above are taken or not taken, the User who posted the User Content or the notifying person or entity may lodge an appeal in accordance with the rules set out in this section [see: Appeal Procedure].

23. If, for technical or operational reasons, the Seller is unable to remove specific information, the Seller shall inform the notifying person or entity thereof.

24. The appeal shall be examined by the Seller. Appeals shall not be examined in an automated manner. 

Appeal Procedure

25. An appeal may be lodged where: a) the Seller has not blocked or removed User Content or has not restricted its visibility despite a notification submitted by another User or a third party; b) User Content has been blocked or removed, or its visibility has been restricted, contrary to these Terms and Conditions; c) the Seller has taken a decision to suspend or terminate the provision of the service, in whole or in part; d) the Seller has taken a decision to suspend or close the account; e) the Seller has taken a decision to suspend, terminate or otherwise restrict the possibility of monetising information. 

The User who provided the User Content or the person or entity who notified the User Content for verification may lodge an appeal.

26. Each decision of the Seller referred to above must include a statement of reasons enabling an appeal to be lodged, subject to situations where there are legal grounds for refusing to provide reasons for the decision. The statement of reasons must meet the requirements set out in the Digital Services Act (DSA) and include information such as: a) an indication whether the decision involves the removal of User Content, disabling access to it, demotion or restriction of visibility of User Content, suspension or termination of monetary payments relating to such User Content, or the imposition of other measures referred to in these Terms and Conditions in relation to such User Content, and, where applicable, the territorial scope of the decision and the period for which it applies; b) the facts and circumstances on the basis of which the decision was taken, including, where applicable, information as to whether the decision was taken on the basis of a notification submitted by another User or a third party, or on the basis of voluntary own-initiative investigations carried out by the Seller, and, where strictly necessary, the identity of the notifying person or entity; c) where applicable, information on the use of automated means in taking the decision, including whether the decision was taken in relation to User Content detected or identified using automated means; d) if the decision concerns potentially unlawful User Content, an indication of the legal basis on which the decision is based and an explanation of the reasons why the relevant User Content is considered unlawful on that basis; e) if the decision is based on alleged incompatibility of the information with the terms of service, an indication of the contractual basis on which the decision is based and an explanation of the reasons why the information is considered incompatible with that basis; f) clear and user-friendly information on the possibilities available to the User or the notifying person or entity to appeal against the decision.

27. An appeal may be lodged electronically at: info@nychairx.eu or by post to the following address: ul. Wojska Polskiego 9/108, 01-524 Warsaw, Poland.

28. The appeal should contain the information necessary for it to be examined, including, among others, identification and contact details of the appealing User and detailed reasons indicating irregularities in the Seller’s decision.

29. The Seller shall promptly confirm receipt of the appeal by electronic means to the indicated e-mail address.

30. The appeal shall be examined within 14 days from the date of its submission.

31. If the appeal contains sufficient grounds to conclude that the Seller’s decision is incorrect or unjustified, the Seller shall promptly revoke its decision.

32. The appeal shall be examined by the Seller or under the supervision of the Seller’s personnel. 

1. For the duration of a force majeure event, the parties to the Agreement shall be released from any liability for non-performance or improper performance of the Agreement, provided that the circumstances constituting force majeure prevent the performance of the Agreement. The foregoing shall also apply to the period immediately preceding or immediately following the occurrence of a force majeure event, provided that, during such period, the effects of force majeure prevent the performance of the Agreement. 

2. “Force majeure” shall mean an accidental or natural event entirely beyond the will and control of the parties, which could not have been foreseen and the effects of which could not have been prevented, including in particular events such as flood, burglary, war, acts of terrorism or the introduction of a state of emergency. 

3. If the Customer is from a country other than the Seller’s country, the Customer should inform the Seller thereof by providing information on their place of residence or registered office, so that tax may be settled in accordance with the applicable provisions of law. 

4. When using the Products, it is prohibited to provide unlawful information or to act in a manner contrary to law, good practices or infringing the personal rights of third parties. 

5. Amicable dispute resolution and complaint handling. A Consumer may seek assistance from:

1. a permanent consumer arbitration court, by submitting an application for the resolution of a dispute arising from the concluded Agreement;
2. the provincial inspector of the Trade Inspection, by submitting an application to initiate mediation proceedings aimed at the amicable settlement of a dispute between the Customer and the Seller;
3. a district or municipal consumer ombudsman or a social organisation whose statutory tasks include consumer protection, in order to obtain assistance in matters relating to the Agreement. 

6. The Seller reserves the right to amend these Terms and Conditions for valid reasons, including in particular changes in the provisions of law to the extent that such changes require the Seller to amend the content of these Terms and Conditions, including in particular changes to the Polish Civil Code, the Polish Consumer Rights Act, the Polish Act on the Provision of Electronic Services, as well as binding decisions of the President of the Office of Competition and Consumer Protection, the President of the Personal Data Protection Office or court judgments, to the extent corresponding to such decisions or judgments, and in the event of a material change in business factors, provided that there is a causal link between such change and a change in the costs of providing services by the Seller. 

7. Agreements concluded before the entry into force of new Terms and Conditions shall be governed by the version of the Terms and Conditions in force on the date on which the Customer concluded the Agreement. 

8. The governing law shall be Polish law, subject to paragraph 10. 

9. The competent courts shall be Polish courts, subject to paragraph 10.

10. In the case of a Customer who is a consumer, the provisions of these Terms and Conditions shall not deprive the consumer of the protection afforded by the laws of the country of the consumer’s habitual residence, where such protection cannot be excluded by agreement. If the provisions applicable in the consumer’s country are more favourable to the consumer and cannot be excluded by agreement, they shall apply to the Agreement concluded between the Customer and the Seller. 

11. In the event of any discrepancy between the Polish and English language versions of these Terms and Conditions, the Polish language version shall prevail. 

12. The rules concerning the processing of personal data are set out in the Privacy Policy. 

13. These Terms and Conditions are effective as of 12.10.2026.  

Appendix No. 1 — Instructions on Withdrawal from the Agreement 

INSTRUCTIONS ON WITHDRAWAL FROM THE AGREEMENT 

You have the right to withdraw from this Agreement within 14 days without giving any reason. 

Submitter details: ................................................... 

Email address: .............................................................. 

The notification of Illegal Content concerns Content which: 

Mark the appropriate 

Other circumstances that justify declaring content illegal: 

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